Question 1

To which destinations are you able to take me?

Accepted Answer

With Abeona, the world can truly be your oyster. We can fly you to over 5,500 airports all over Canada and the US, and thousands more all over the planet. Just tell us where and when you’d like to fly, and we’ll find you the most convenient way to get there.

Question 2

Who are your pilots?

Accepted Answer

With us, you only fly with vetted, experienced, and well-rested pilots. Our third-party operating partners employ pilots that have flown thousands of passengers on commercial, military, and private flights. They enforce strict safety protocols before and during each flight - but are also passionate about providing you with a fantastic flying experience. Of course, all of the captains hold an airline transport pilot license and we require that your flight is serviced with two experienced pilots in the cockpit.

Question 3

Can you provide me with a dedicated account manager?

Accepted Answer

Yes! With Abeona, you will be able to count on your dedicated private aviation expert - 24/7. We will always make ourselves available to answer your questions, resolve potential challenges, or just provide trusted advice about anything regarding your flight or private aviation in general.

Question 4

How experienced are you?

Accepted Answer

If the situation happens when our 45,000+ hours of private aviation experience is not enough (which doesn’t happen that often), we can always count on our extensive network of domestic and international partners to offer the perfect solution for your needs. Our expertise helps us offer a streamlined and enjoyable flying experience to you, regardless of your destination or the reason for flying.

Question 5

Which in-flight services can you offer on my flight?

Accepted Answer

Jet charters provide more comfort, convenience, flexibility, and luxury to travellers. One of the main reasons for that is the ability to tailor the in-flight services to meet (almost) all of your demands. We can usually arrange for you to use the cabin as a flying office (or even a conference room). You can choose to bring your pet on board or to order your favourite delicacies when selecting the catering options.

Question 6

Can you arrange for an in-flight WiFi and phone service?

Accepted Answer

Depending on the chosen aircraft, you might be able to stay connected via the Internet or phone service. The WiFi usage is charged by the used megabytes and is usually different for each aircraft.

Question 7

How much luggage can I bring?

Accepted Answer

Typically, you will be able to bring much more luggage than on commercial flights. The standard baggage allowance per person is one (1) 30-pound bag plus one (1) personal item. Certain aircraft operators have adjusted the baggage capacity to carry more than the standard allowance. However, if you wish to carry an amount of luggage greater than the standard allowance, let us know and we’ll try to make it happen. If the aircraft can’t be loaded with the extra luggage, we can always ship it separately to the desired destination. If you have special requests (such as flying with oversized luggage), just let us know and we’ll do our best to accommodate your needs. Keep in mind that the same rules considering the prohibited items apply when flying privately.

Question 8

What are your catering options?

Accepted Answer

You decide whether you want catering onboard or not. We can usually meet any kind of catering requests, including gourmet meals and special dietary menus. We can also prepare a variety of refreshing beverages, making your flying experience just perfect.

Question 9

Can I bring my pet on board?

Accepted Answer

Yes! We believe your pet should be treated as a family member and not a piece of luggage. This is why you will (typically) be able to bring your pet with you to the aircraft cabin. With Abeona, you will never again have to stay separated from your furry friend, even if you’re just going away for a 10-day holiday!

Question 10

Do you arrange charters for larger groups?

Accepted Answer

Of course! If you need to organize a business meeting or a conference, fly on a tour, or go to any kind of private event (such as a wedding) - with a group of 10+ people, we can help! With our flexible flying options, booking a group charter jet becomes a smart and cost-effective solution. Also, stress-free! Your dedicated account manager will take care of all travel details, enabling you to focus on what matters the most to you.

Question 11

Can you fly my cargo shipment as well?

Accepted Answer

From toothpicks to ice sculptures, from motorcycles to COVID-19 vaccines - we can arrange for your cargo to reach its destination* on time! To achieve this, we utilize our vast network of partners and provide you with the most cost and time-efficient options available.

Question 12

What if I need to make some last-minute changes?

Accepted Answer

Since flying privately is far more flexible than flying via commercial airlines, it is often possible for us to make last-minute changes. However, the sooner you let us know of the changes you’d like to request, the higher the chances that we’ll be able to respond positively.

YOUR QUESTIONS ANSWERED

We know private aviation.
Let us bring it closer to you.

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